FAQ

First of all, visit our store at: www.silbershell.com.au

Choose products that you love, then click "Add to cart" & "Check out". Finally, fill in your information and pay. That's it! 

We offer safe shopping and accept payment via Paypal, Visa, Mastercard. All products are listed in Australian (AUD) Dollars.

Our products are listed in Australian (AUD) Dollars.

No. Sorry. We can only accept payment in advance. You can use one of our secure payment methods to pay for your order.

Shipping costs vary depending on your exact location and shipping option. In general, most of our products ship FREE from Australia in 5-8 business days (Please allow 2-3 business days for processing).

We ship orders from various warehouses in Australia. Our stock is spread out over multiple fulfilment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once. They are on the way.

Currently we only ship to Australia. However, we cannot ship to P.O. boxes or military bases.

We ship orders from our fulfillment warehouses right here in Australia using Australia Post mostly and occasionally Fastway, Allied Express and Toll. After your order is processed by one of our facilities we will send it to the shipping company and it will be completely handled by them. You will be provided with a tracking number so you can follow along with your order.

All of our items are shipped fast right here in Australia. Because we fulfill all of our items from Australia you can expect to receive them on average in 5-8 business days. 

We will send you tracking information to the email you provided us at checkout. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-3 days after you receive that email. You can also check your tracking at www.silbershell.com.au/apps/trackorder

What to do in 3 steps:

Step 1

Try to troubleshoot the item by checking the manual we provide in the package. Often we can solve the problem for you without you needing to send anything back. In many cases the product seems to have a problem, but it can be solved by restarting, installing properly, or fixing an accessory.

Step 2

If you still have difficulties with your item, especially for complicated products such as Car DVD Players, GPS or TV Boxes, we will recommend that you get the product installed or inspected by a qualified technician to confirm that it is faulty rather than incorrectly installed.

Step 3

Once you have confirmed the product is faulty after steps 1 and 2, you should contact us at support@silbershell.com.au

If any product is faulty, you are protected under our refund & returns policy. The policy can be viewed here: www.silbershell.com.au/policies/refund-policy

Please visit www.silbershell.com.au/policies/refund-policy for full information on our refund policy.